General terms

These Sale Terms and Conditions shall apply to all contracts entered into by JAMIN PUECH (“we or us” "SAS JAMIN PUECH” ) registered in France under n° 821 018 645, whose office is at 20 rue Malher 75004 PARIS. By placing your order on our web site, you are accepting these Terms and Conditions. The company reserves the right to modify these terms and conditions at any time.

1- Object

At Jamin Puech we are devoted to making things that women can fall in love with. We want you to enjoy this Jamin Puech bag and for it to give you years of pleasure. We take great care to choose only the finest materials for our products but sometimes certain variations of color and pattern may occur, this is because the bags are hand crafted. The detail of the work involved in each of our pieces, requires that you need to treat the product with a lot of care

2- Orders

Our web site allows our customers to order a selection of Jamin Puech branded products directly online at Jamin Puech SAS company, for delivery to the countries mentioned in the list of delivery. You can also order by phone at +33 1 85 09 28 94 from Monday to Friday(excluding holidays) from 10.00 am to 6.00 pm. or by email at

All the products on our web site can be purchased until they are visible on the site, within the limits of available stocks. Errors or changes may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. However if a product is unavailable after placing your order, we will notify you by email or phone as soon as possible, offering you to order another article featured on our website for replacing it, or cancel your order. If you choose to cancel your order, you will be reimbursed if your account was debited.

We took a lot of care in the preparation of the content of our website, in particular to ensure that prices quoted are accurate at the time of posting the product on the website and that all products are fairly described. However, your order may not be accepted if there are material errors in the description of the goods you have ordered or their prices. All prices and offers are subject to change.

We have aimed to ensure that the colors of our products appearing on our website are as near as possible to the color of the product. However, the actual color you see will depend on your computer equipment, and accordingly, we are unable to guarantee the precise color of the product on delivery.

To finalize your order, you must click on "Place order" .Any internet order requires that you provide accurate and complete information about yourself: your title, name, phone, email address, billing address and delivery. Your order will be accepted by us by way of a confirmatory e-mail (‘Confirmation of Order’) which will confirm that we are able to send you the goods you have ordered, and their price, to the delivery address you have indicated This Confirmation of Order shall contain all of the information regarding the goods you have ordered. You must check the details contained inside and contact us immediately if an error has occurred.

We advise you to print and keep a copy of it. We reserve the right in our absolute discretion to accept or reject any offer.

3- Price

Jamin Puech reserves the right to modify at any time and without notice the prices of products offered on the site Products are invoiced on the basis of the rates posted on the site at the time of placing your order


The prices of our products are indicated in euros All the orders whatever their origin are payable in Euros. Payments can be made via a credit card. We accept Visa, Mastercard. You can’t use the customer assets, or gift vouchers issued by Jamin Puech stores to make a purchase on the site Jamin

Jamin Puech doesn’t keep or store any financial information about its customers on its server or at its office. Jamin Puech has chosen Afone a leading and secure service provider for the processing of online payments. Jamin Puech may contact you and may require you to provide additional information in order to prevent any act of fraud.

Duties and taxes

Delivery in France and countries belonging to the European Union

The order will be established TTC. The prices include the VAT applicable on the day of the order. Any rate change will be reflected on the price of products.

Delivery to the countries outside of the European Union

Additional charges custom and duty charges may be applied by the customs, according to the regulations of your country.
We would like to remind all our UK clients that starting from 1 January 2021, additional charges will be applied by UK customs when you have your goods delivered from the European Union.

4- Delivery time

For the moment, we ship from France to a limited number of countries and this is handled by UPS or Fedex.

Dom Tom and Switzerland

For French Dom Tom and Switzerland, the orders will be delivered with UPS or Fedex services, within a period of 5 to 6 business days.

EEC countries

The orders to EEC will be delivered with UPS or Fedex services, within a period of 1 to 6 business days.

Countries outside EEC- USA and Canada

The orders to European countries outside EEC, USA and Canada will be delivered with UPS or Fedex services, within a period of 6 to 10 business days.

Other countries in the world

The orders to all other countries listed on our web site will be delivered with UPS or Fedex services, within a period of 3 to 12 business days.

These times are indicative and are subject to variations in particular during periods of high demand. We will aim to dispatch the goods ordered by you, as soon as possible after your order has been accepted by us, to the postal address you have given in your order. However, we cannot guarantee an exact delivery date and your goods may take longer to be dispatched if the products you have ordered are not in stock at the time of placing your order or they are to be dispatched to an address outside of France.

Our shipping service provider will send you an email with the tracking number and the delivery date for your order. For any further information on your delivery, you will have to connect to our shipping service provider’s website

Delivery can only be made if agreed by the client and the payment center of AFONE (payment agreement). Jamin Puech reserves the right to refuse any order from a customer with whom there is a dispute over payment of a previous or in-progress order.

Jamin Puech can’t be held responsible for any direct or indirect consequences of an order cancellation or delay in delivery for any reason whatsoever and in particular in case of disruption or postal strike or transport and in general, in case of events beyond our control. The delivery time is provided for information purposes only and any overshoot will not give rise to any damages, refusal of delivery or cancel the order

Any delivery delay over 8 days should be reported to our customer service. Any claim made beyond one month after the date of confirmation of your order will not be taken into account

Please note that we can ‘t deliver any order sent to a PO Box, our provider can’t provide this service.

5- Return and replacement policy

Return and exchange dates

If you are not satisfied with an item that you have purchased, we will offer a refund or exchange on an unworn, undamaged item within 15 days of it being received by you.

Before returning any product you must obtain a Return Merchandise Authorization (RMA). You obtain your RMA by emailing your request to

Please indicate in your email the reason why the goods are being returned. All returns goods should be in perfect conditions and must be accompanied by a delivery note (this comes with the delivery of your goods). We strongly recommend when returning items to us you use recorded or special delivery services (Fedex or Colissimo for example) as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them in our office

Return address and shipping charges

Return freight charges must be covered by the customer. Please be advised our address for all returns is : STELLAE – 128 bis Avenue Jean Jaurès – Bloc H2 Carré Ivry - 94250 Ivry sur Seine - France – phone: +33(0)1 85 09 28 94. Items purchased on or via email can’t not be returned to our shops or to our retailers but only through our web site.


Exchanges are subject to product availability and must be within 15 days of the date of purchase. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Return shipping charges must be covered by the customer .Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union (EU).

Money refund

Only items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (shipping, taxes and customs duties excluded) will be credited to your credit card, when we have received and processed your return, ( typically , within 7-10 business days after we have received the item in our office).

Defective product

If you received a defective item, or damaged during shipping, please contact our customer service immediately (within 48 hours from delivery).Please supply your order number from the original confirmation email, your email address and your phone number. We will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our customer service immediately at or by phone at +33(0)1 85 09 28 94.

We won’t ask you to pay shipping costs again in case of exchange. All refunds will be made within 15 days after the return of the parcel. To request a refund, we thank you for your redefine credit card number. For countries outside the European Union, thank you to specify to customs that it is a "return for non-compliance.


Repairs will be accepted and undertaken free of charge for all faulty bags due to a production problem, up to 1 month old. A copy of the invoice will have to be sent with the product.

If your bag needs repairing due to wear and tear or is more than 1 month old, we propose you a repair service. We will of course provide a quotation for approval before any repair. Shipping and repairs will be covered by the customer.

6- Copyright

All the bags, texts, comments, works, illustrations and pictures reproduced on the website are reserved for the title of the royalty and intellectual document of title, worldwide. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of Jamin Puech. Any reproduction total or partial of the catalogue of is strictly prohibited.

7- Privacy policy

Last Updated: May 20, 2018

This privacy policy (the “Privacy Policy”) sets forth the collection and use practices of Jamin Puech, a French Société par actions simplifiée, with a capital of 100.000 Euros, registered with the Registry of Trade and Companies under RCS number 821 018 645 (“ Jamin Puech”, “ we”, “ us” or “ our”) for personal data that Jamin Puech collects from you in the course of carrying out the services rendered to you through the Jamin Puech website available at the following address: and through any of its web pages (the “Site”).

By using our Services, buying products on our Site, and/or registering for an account with us, you are accepting the terms of this Privacy Policy, and you are consenting to our collection, use, disclosure and retention of your personal data as described in this Privacy Policy. If you do not provide the information we require, we may not be able to provide some of our Services to you.*

This Privacy Policy may refer to the user of Jamin Puech’s services through the Site as "you" or through any second person pronouns, such as "yours" etc.

We want to develop relationships with our users based on respect and integrity. We are aware of the trust and confidence you demonstrate when you use our services, buy our products, visit the Site and provide us with information. This Privacy Policy is posted to demonstrate our commitment to protecting your privacy online.

1. Information Collected by Jamin Puech

Jamin Puech gathers the following types of personal data:

A. Information You Directly Provide to Us

We collect the following types of personal data (collectively, “Personal Data”) that you provide through the Site.

- Personal Identifiers.
A “Personal Identifier” is information that can be used to identify and/or contact a natural person and includes name, postal address, telephone number, email address.
- Other Personal Data.
“Other Personal Data” is data combined with personal Identifiers voluntarily provided by users of the Site that may include demographic information, sales history or correspondence sent to us through the Site.

We do not collect sensitive data revealing racial or ethnic origin, political opinions, religious and philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning sex life or sexual orientation.

If, you do not provide us with the Personal Data that we request, we may not be able to provide you with the services offered through the Site for which the Data is required.

B. How We Directly Collect Personal Data

There are a number of different ways that we collect Personal Data from you. These may include:

- Account.
If you decide to create an account on our website you have to provide all necessary identification personal data which is required to create an account.
- Orders.
If you order Jamin Puech services through the Site, we will collect the information necessary to complete your order and render the Services.

Additionally, we may also collect Personal data through:

- Communications from You.
When you email or write to us, you may provide us with your name, contact details, and other Personal Data as part of your message.
- Customer Support.
You may provide us with Personal Data when you telephone or email us to request technical assistance with our services or information that you would like to receive about our services.
- Email/Direct Mail Campaigns That You Approve.
If you elect to receive our promotional emails or other promotional communications, from time to time we may contact you with information about new services, promotions or special offers. If you want to stop receiving promotional communications from us, you can follow the unsubscribe instructions at the bottom of each email or contact us at

C. Information That We Automatically Collect from Your Computer.

1. Cookies Policy

We (or service providers on our behalf) may automatically collect information from you using “cookies” or “web beacons”. Cookies are small amounts of data that are stored within your computer’s Internet browser or on your mobile device and that are accessed and recorded by the websites that you visit, as well as by the companies that place advertising on websites, so that they can recognize your device and remember if you have visited a website previously. Web beacons are web page elements that can recognize certain types of information on your computer such as cookies and the time and date of a page view.

Information collected by cookies and web beacons may include, without limitation:
- the pages you visit within the Site;
- the date and time of your visit to the Site;
- the websites you visit before or after visiting the Site;
- the Internet Protocol (IP) address used to connect your computer to the Internet;
- your computer and connection information such as your browser type and version, operating system and platform;

We may use data gathered automatically from your computer (i) to help us recognize you as a previous visitor to the Site, (ii) with your prior consent, to serve relevant online advertising to you or (iii) to analyze trends and statistics to improve your experience of the Site. This data is not being used in automatic user profiling in the meaning of the General Data Protection Regulation.

You can set your browser to reject cookies or to notify you when you are sent a cookie. You can also order and download software that will allow you to visit the Site without providing the information gathered by cookies. Rejecting cookies might make your experience while visiting the Site not optimal.

2. Use of Data Collected by Us

We use the Personal Data described above to:
- process any services or products you order through the Site;
- administer your Accounts with Jamin Puech;
- customize the service Jamin Puech provides to you through the Site;
- administrate or otherwise carry out Jamin Puech’s obligations in relation to any agreement you have with Jamin Puech; carry out market research and tracking of sales data;
- and with your prior consent, send you information about Jamin Puech by email, postal mail, telephone or text message or other means about our services.

3. Disclosing of Personal Data to Third Parties

Generally, Jamin Puech does not disclose the Personal Data collected or that you provide to Jamin Puech to third parties unless Jamin Puech has obtained your prior consent. These third parties are exclusively working on assisting Jamin Puech in the normal course of its operations.

However, Jamin Puech may disclose the Personal Data about you to such recipients as affiliates, and contractors that assist Jamin Puech in administering the Site and in providing services to you, and in response to legal process or when Jamin Puech believes that the law requires it (for example, in response to a court order) or to protect the rights, property or safety of Jamin Puech, the Site, users of the Site and others. Jamin Puech may also disclose Personal Data as is necessary to identify, contact or bring legal action against a person or entity who may be violating Jamin Puech’s Terms of Service, or who may be causing harm to, or interfering with, other users of the Site.

4. Transfers of Personal Data outside of the European Economic Area

The Personal Data that Jamin Puech collects from you and that you provide to Jamin Puech is processed in France and is stored on servers in France.

Your Personal Data may also be transferred to any third parties as described in the previous section but such transfers will only be made on the basis of the adequacy decision (should the service providers or their technical providers be located outside the EEA area). Some of these third parties to whom your Personal Data will be shared are located outside of the European Economic Area, in countries where data protection laws may not be as extensive as those which apply to us. The entities mentioned above that together with us provide the services to you are joint personal data controllers (together with us). Our agreement with those entities establishes mutual obligations of all the parties to protect your rights and it stipulates as follows:

• Each party is a joint data controller and each party is responsible for the protection of your personal data in the context of rendering its services;
• Neither party has a right to represent the other party in the context of personal data;
• Each party is obliged to provide you with information requested under the Article 13 of the GDPR;
• You have the right to submit to any of the parties a request to provide information on personal data processing, rectify your data, restrict processing or erasure of your data, as well as the right to data portability and right to withdraw your consent provided to process your data by either of the party; a party that receives such request is obliged to pass the information to other join controllers.

If we transfer your Personal Data to countries outside of the European Economic Area, we will ensure that we do this in accordance with the EU data protection regulations (in particular the GDPR) and with due respect for the rights and freedoms of individuals whose Personal data are processed. We will do this with a view to ensure the level of protection which applies to your Personal Data processed in these countries is similar to that which applies within the European Economic Area.

5. Security

We will take all steps reasonably necessary to ensure your Personal Data is treated securely and in accordance with this Privacy Policy and in accordance with applicable law. We use appropriate security measures to protect against unauthorized access, collection, use, disclosure, copying and disposal of your Personal Data. We implement such security softwares as Rhunter et Fale 2 Ban, any access to the personal data is secured with passwords set up by default.

You are responsible for maintaining the confidentiality of your user ID and password which relate to your access to certain pages of the Site and/or any Account you set up with us. You agree to accept responsibility for all activities which occur in relation to the same. You should not permit other people to use your user ID or your password. Please contact us promptly using the details in the section “Contact Information” below if you believe your user ID or password may have been compromised. We will not be responsible to you if there is unauthorized access to your login details or unauthorized activity on this Site as a result of your login details becoming known by someone else, unless this was due to our negligence. Despite our efforts regarding security it is important to bear in mind that the Internet is not a secure means of communication. Personal Data communicated through the Internet may be intercepted by other people. We cannot guarantee the security of Personal Data sent to us through this Site. You accept that you use this Site at your own risk.

6. Closing Your Account / Retention of Personal Information

If you have created an Account through the Site, we will close your Account upon your request.
We may also close or deactivate inactive Accounts or Accounts that are used in violation of our Terms of Service or any applicable law. We will retain Personal Data from closed or inactive Accounts to the extent and as long as it is necessary and relevant for our operations and to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Service, and take other actions otherwise permitted by law.

7. Reservation of right to modify the Privacy Policy

Jamin Puech reserves the right to modify the Site and this Privacy Policy at any time, in particular to reflect changes in market conditions affecting Jamin Puech activities, changes in technology, changes in relevant laws and regulatory requirements and changes in Jamin Puech system's capabilities. In the event that Jamin Puech modifies this Privacy Policy, Jamin Puech’s revised Privacy Policy shall be effective immediately upon the posting of such revised Privacy Policy on the Site. Accordingly, we would recommend that you periodically rereview this Privacy Policy.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, please email us at or send a letter to: Jamin Puech, 43 rue Madame, 75006, Paris.


The offered products are in conformity with the French legislation into force. It rests with to you to check near the local authorities the possibilities of import or use of the products that your plan to order. Jamin-puech could not be held for person in charge for the inexecution of the contract concluded in the event of unavailability or out-of-stock condition of the product, of cause beyond control, disturbance or all-out strike or partial in particular of the mail service and means of transport and/or communications, flood, fire. Jamin-puech will not incur any responsibility for all consequential damages because of present, trading loss, loss of profit, loss of chance, damage or expenses.

9- Credits and legal information

Copyright : Jamin Puech SAS-Jamin Puech Paris

VAT: FR 34 82 10 18 645

Person in charge publication : Jean Accad

Host: Gandi 63-65 boulevard Massena - 75013 Paris

Our web site is registered under n°1663250 at the CNIL

10- Applicable duty- Complaint

This contract is subjected to the French law. The language of this contract is the French language. In the event of complaint, the French courts will be only qualified.