GENERAL TERMS

These Sale Terms and Conditions shall apply to all contracts entered into by JAMIN PUECH (“we or us” "SAS JAMIN PUECH” ) registered in France under n° 821 018 645, whose office is at 43 rue Madame 75006 PARIS. By placing your order on our web site www.jamin-puech.com, you are accepting these Terms and Conditions. The company reserves the right to modify these terms and conditions at any time.

1- Object

At Jamin Puech we are devoted to making things that women can fall in love with. We want you to enjoy this Jamin Puech bag and for it to give you years of pleasure. We take great care to choose only the finest materials for our products but sometimes certain variations of color and pattern may occur, this is because the bags are hand crafted. The detail of the work involved in each of our pieces, requires that you need to treat the product with a lot of care

2- Orders

Our web site allows our customers to order a selection of Jamin Puech branded products directly online at Jamin Puech SAS company, for delivery to the countries mentioned in the list of delivery. You can also order by phone at +33 1 45 48 14 85 from Monday to Friday (excluding holidays) from 11.00 am to 6.00 pm. or by email at eboutique@jamin-puech.com.

All the products on our web site can be purchased until they are visible on the site, within the limits of available stocks. Errors or changes may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. However if a product is unavailable after placing your order, we will notify you by email or phone as soon as possible, offering you to order another article featured on our website for replacing it, or cancel your order. If you choose to cancel your order, you will be reimbursed if your account was debited.

We took a lot of care in the preparation of the content of our website, in particular to ensure that prices quoted are accurate at the time of posting the product on the website and that all products are fairly described. However, your order may not be accepted if there are material errors in the description of the goods you have ordered or their prices. All prices and offers are subject to change.

We have aimed to ensure that the colors of our products appearing on our website are as near as possible to the color of the product. However, the actual color you see will depend on your computer equipment, and accordingly, we are unable to guarantee the precise color of the product on delivery.

To finalize your order, you must click on "Place order" .Any internet order requires that you provide accurate and complete information about yourself: your title, name, phone, email address, billing address and delivery. Your order will be accepted by us by way of a confirmatory e-mail (‘Confirmation of Order’) which will confirm that we are able to send you the goods you have ordered, and their price, to the delivery address you have indicated This Confirmation of Order shall contain all of the information regarding the goods you have ordered. You must check the details contained inside and contact us immediately if an error has occurred.

We advise you to print and keep a copy of it. We reserve the right in our absolute discretion to accept or reject any offer.

3- Price

Jamin Puech reserves the right to modify at any time and without notice the prices of products offered on the site jamin-puech.com. Products are invoiced on the basis of the rates posted on the site at the time of placing your order

Payment

The prices of our products are indicated in euros All the orders whatever their origin are payable in Euros. Payments can be made via a credit card. We accept Visa, Mastercard. You can’t use the customer assets, or gift vouchers issued by Jamin Puech stores to make a purchase on the site Jamin Puech.com.

Jamin Puech doesn’t keep or store any financial information about its customers on its server or at its office. Jamin Puech has chosen Afone a leading and secure service provider for the processing of online payments. Jamin Puech may contact you and may require you to provide additional information in order to prevent any act of fraud.

Duties and taxes

Delivery in France and countries belonging to the European Union

The order will be established TTC. The prices include the VAT applicable on the day of the order. Any rate change will be reflected on the price of products.

Additional charges custom and duty charges may be applied by the customs, according to the regulations of your country.
We would like to remind all our UK clients that starting from 1 January 2021, additional charges will be applied by UK customs when you have your goods delivered from the European Union.

4- Delivery time

For the moment, we ship from France to a limited number of countries and this is handled by UPS or Fedex.

Dom Tom and Switzerland

For French Dom Tom and Switzerland, the orders will be delivered with UPS or Fedex services, within a period of 5 to 6 business days.

EEC countries

The orders to EEC will be delivered with UPS or Fedex services, within a period of 1 to 6 business days.

Countries outside EEC- USA and Canada

The orders to European countries outside EEC, USA and Canada will be delivered with UPS or Fedex services, within a period of 6 to 10 business days.

Other countries in the world

The orders to all other countries listed on our web site will be delivered with UPS or Fedex services, within a period of 3 to 12 business days.

These times are indicative and are subject to variations in particular during periods of high demand. We will aim to dispatch the goods ordered by you, as soon as possible after your order has been accepted by us, to the postal address you have given in your order. However, we cannot guarantee an exact delivery date and your goods may take longer to be dispatched if the products you have ordered are not in stock at the time of placing your order or they are to be dispatched to an address outside of France.

Our shipping service provider will send you an email with the tracking number and the delivery date for your order. For any further information on your delivery, you will have to connect to our shipping service provider’s website

Delivery can only be made if agreed by the client and the payment center of AFONE (payment agreement). Jamin Puech reserves the right to refuse any order from a customer with whom there is a dispute over payment of a previous or in-progress order.

Jamin Puech can’t be held responsible for any direct or indirect consequences of an order cancellation or delay in delivery for any reason whatsoever and in particular in case of disruption or postal strike or transport and in general, in case of events beyond our control. The delivery time is provided for information purposes only and any overshoot will not give rise to any damages, refusal of delivery or cancel the order

Any delivery delay over 8 days should be reported to our customer service. Any claim made beyond one month after the date of confirmation of your order will not be taken into account

Please note that we can ‘t deliver any order sent to a PO Box, our provider can’t provide this service.

5- Return and replacement policy

Return and exchange dates

If you are not satisfied with an item that you have purchased, we will offer a refund or exchange on an unworn, undamaged item within 15 days upon receiving.

Before returning any product you must obtain a Return Merchandise Authorization (RMA) by emailing your request to eboutique@jamin-puech.com.

Please indicate in your email the reason why the goods are being returned. All returned goods should be in perfect condition. We strongly recommend when returning items to us you use special delivery services (Fedex or Colissimo for example) as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them in our office

Return address and shipping charges

Return freight charges must be covered by the customer. Please be advised our address for all returns is : STELLAE – 128 bis Avenue Jean Jaurès – Bloc H2 Carré Ivry - 94250 Ivry sur Seine - France – phone: +33(0)1 85 09 28 94. Items purchased on www.jamin-puech.com or via email can’t not be returned to our shops or to our retailers but only through our web site.

Exchange

Exchanges are subject to product availability and must be requested within 15 days of the date of your purchase. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Return shipping charges must be covered by the customer .Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union (EU).

Money refund

Only items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (shipping, taxes and customs duties excluded) will be credited to your credit card, when we have received and processed your return, ( typically , within 7-10 business days after we have received the item in our office).

Defective product

If you received a defective item, or damaged during shipping, please contact our customer service immediately (within 48 hours from delivery).Please supply your order number from the original confirmation email, your email address and your phone number. We will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our customer service immediately at eboutique@jamin-puech.com. or by phone at +33(0)1 85 09 28 94.

We won’t ask you to pay shipping costs again in case of exchange. All refunds will be made within 15 days after the return of the parcel. To request a refund, we thank you for your redefine credit card number. For countries outside the European Union, thank you to specify to customs that it is a "return for non-compliance.

Repairs

Repairs will be accepted and undertaken free of charge for all faulty bags due to a production problem, up to 1 year after the purchase. A copy of the invoice will have to be sent with the product.

If you purchased your bags over a year ago, we propose a paid repair service. We will of course provide a quotation for approval before any repair. Shipping and repairs will be covered by the customer.

6- Copyright

All the bags, texts, comments, works, illustrations and pictures reproduced on the website jamin-puech.com are reserved for the title of the royalty and intellectual document of title, worldwide. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of Jamin Puech. Any reproduction total or partial of the catalogue of jamin-puech.com is strictly prohibited.

7- Credits and legal information

Copyright : Jamin Puech SAS-Jamin Puech Paris

VAT: FR 34 82 10 18 645

Person in charge publication : Jean Accad

Host: Gandi 63-65 boulevard Massena - 75013 Paris

Our web site is registered under n°1663250 at the CNIL